Shipping and Return FAQ
Shipping Information:
Where do you ship? We ship to addresses within the United States.
What are the shipping costs? Shipping costs are calculated based on the destination and the size/weight of your order. You can view the shipping cost during the checkout process before making a payment.
How long will it take to receive my order? Orders are typically processed and shipped within 2-3 business days. Delivery times vary depending on your location and chosen shipping method. You will receive a tracking number via email once your order has been shipped.
Can I track my order? Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.
Do you offer expedited shipping? Yes, we offer expedited shipping options during the checkout process. The cost and delivery time will vary depending on the shipping method selected.
Do you ship internationally? We do not ship internationally at this time.
Return and Exchange Policy:
What is your return policy? We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 30 days of delivery for a full refund or exchange. Please note that the item(s) must be in new, unused condition with all original tags and packaging intact.
How do I initiate a return? To initiate a return, please contact our customer service team at info@imss.org with your order number and details of the item(s) you wish to return. Our team will provide you with instructions on how to return the item(s) to us.
Who pays for return shipping? For returns due to customer preference or non-defective reasons, the customer is responsible for return shipping costs. If the return is due to an error on our part or a defective item, we will cover the cost of return shipping.
When will I receive my refund? Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment used during the purchase.
Can I exchange an item? Yes, if you would like to exchange an item for a different size, color, or style, please contact our customer service team. Exchanges are subject to availability, and we will provide further instructions on how to proceed with the exchange.
Additional Questions:
For any additional questions or concerns regarding shipping, returns, or exchanges, please get in touch with our customer service team at info@imss.org. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.
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