Return and Exchange Policy Summary
We want you to be delighted with your purchase. If not, you can return items within 30 days of delivery for a full refund or exchange, provided they are in new, unused condition with original tags and packaging. To initiate a return, contact our customer service team at info@imss.org with your order number and item details. Customers are responsible for return shipping costs unless the return is due to our error or a defective item. Refunds are processed within 5-7 business days after receiving and inspecting the return. Exchanges are available for different sizes, colors, or styles, subject to availability. For additional questions, please get in touch with us at info@imss.org.
We want you to be delighted with your purchase. If you are unsatisfied, you may return the item(s) within 30 days of delivery for a full refund or exchange. Please note that the item(s) must be in new, unused condition with all original tags and packaging intact.
To initiate a return, please contact our customer service team at info@imss.org with your order number and details of the item(s) you wish to return. Our team will provide you with instructions on how to return the item(s) to us.
For returns due to customer preference or non-defective reasons, the customer is responsible for return shipping costs. If the return is due to an error on our part or a defective item, we will cover the cost of return shipping.
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment used during the purchase.
Yes, if you would like to exchange an item for a different size, color, or style, please contact our customer service team. Exchanges are subject to availability, and we will provide further instructions on how to proceed with the exchange.